Frequently Asked Questions

subscribers’ most common issues

My email has changed or will change. How can I receive Substack emails at my new address?

Unfortunately, we cannot change your email for you since we cannot access your account settings. Fortunately, it is quite easy to do. Log into your account at https://substack.com/sign-in and go to Settings → Account → select the email account you want to change → Click Edit → enter new email address. For more, please see this link: https://support.substack.com/hc/en-us/articles/360037489072-How-do-I-change-my-email-address-on-Substack.

How do I upgrade to a paid subscription so I can join the weekly zoom calls and/or monthly Ask Me Anything calls?

Log into your account at https://substack.com/sign-in and go to Settings → Subscriptions → Click Edit next to the BeinartNotebook → Click Upgrade to paid subscription → Select your preferred paid plan. Choose “Monthly” or “Annual” payment plans to join the weekly zoom calls or choose “Premium yearly” to also access monthly Ask me Anything calls. The direct link to subscriptions can be found here:https://peterbeinart.substack.com/subscribe.

I know someone who would love this. How can give a gift subscription?

The world needs more kindness and people like you! You can do so at this link: https://peterbeinart.substack.com/gift.

I’m a paid subscriber and missed the last zoom call. What should I do?

Not to worry! You can access the previous recording of your choice in the Beinart Notebook archives, which is accessible to paid subscribers at this link: https://peterbeinart.substack.com/archive. Videos are generally uploaded the following week.

I paid for a subscription, but I can’t access the paid content.Why is this happening?

It is most likely because you are not logged in with your subscriber email. Log into your account at https://substack.com/sign-in using your subscriber email and please try accessing the paid content again.

I was watching a zoom call and the video suddenly cut off after10 minutes. Why is this happening?

It is most likely because you are not logged in with your subscriber email. Log into your account at https://substack.com/sign-in using your subscriber email and please try playing the video again.

I can’t hear/understand what is being said in the videos. Are there subtitles? What about a transcript?

Yes to both. For transcripts, please click on the document-shaped icon, which is the first icon at the bottom right corner of the video player (when you hover over this icon, it will read “Transcripts”). For subtitles, please click on the “CC” icon, which is the second icon at the bottom right corner of the video player (when you hover over this icon, it will read “Closed captions/subtitles”).

How do I listen to the podcast on Spotify or my mobile podcast app?

For instructions, visit this link https://peterbeinart.substack.com/account/add-podcast or manually copy and paste this link in your podcast app: https://api.substack.com/feed/podcast/105260/private/82e62f1a-5e89-4380-960f-6dc9a29f37b9.rss.

How do I cancel my subscription?

Please send us a message and we can cancel it (with a prorated refund for paid subscribers). For more on Substack’s refund policy, please see this link: https://support.substack.com/hc/en-us/articles/8915992656660-What-is-Substack-s-refund-policy.

My question was not answered in these FAQs. What should I do?

Please click the orange Ask a question button on the bottom right of the Substack page, and a friendly AI Substack Support chat box will generate pretty good answers to most questions.